Privacy Policy
This policy together with our terms & conditions [aircabin.com.au/terms-and-conditions] (together our Terms of Use) sets out the terms upon which IC Rental Pty Ltd. ACN 653 973 552 of Suite 2.02, 12 Help Street, Chatswood NSW 2067 T/A “AirCabin” (“we” or “us”) will process any personal information that is collected through the use of:
The website located at www.aircabin.com.au ("Website") and any related software or mobile applications ("Software"), made available by us, including those on Google Play or the iTunes Store, are subject to these terms. Once you have downloaded or streamed a copy of the App onto your PC, mobile telephone, or handheld device ("Device") and registered for use, or obtained it from our industry partners, hosts, contractors, or directly from us, these terms apply to your use of the Website, the Software, or any of the services or products accessible to you. However, if you access our services or products via a host platform owned or operated by third-party sites, a separate privacy policy or terms of use may apply to that site.
We offer value-added services ("Services") to hosts and guests who arrange the use of residential and other properties, primarily through booking agents and third-party hosting platforms such as Airbnb, Booking.com, and HomeAway ("Third-Party Hosting Platforms"). We market properties owned by host clients and provide related concierge services. Additionally, we offer a platform ("Hosting Platform") where guests can connect with hosts to book short-term use of residential and other properties through the Website.
We reserve the right to modify or remove portions of this policy or the Terms of Use at our discretion at any time. We make no representations about third-party websites that may be linked to our Website.
We recognize the importance of protecting the privacy of information collected about visitors to our Website, particularly information capable of identifying an individual ("personal information"). Should we request information that can identify you, it will be used solely in accordance with these Terms of Use and the Australian Privacy Principles.
By using our Website, Services, or other products, you consent to our processing of personal information (including sensitive personal information) collected from you, in accordance with our Terms of Use.
Our Terms of Use may be updated periodically. Reviewing these terms regularly ensures you are informed of any changes. If you believe our Terms of Use do not meet your expectations or if we fail to adhere to our policy, please inform us. Your continued use of the Website after any changes indicates your acceptance of the updated terms.
Except as specified below, we do not share, sell, or disclose any personally identifiable information collected at this site to third parties.
The information we may collect includes:
Your name, birth date, address, email address, phone number, age, username, password, and other registration information.
Financial and billing information.
Personal descriptions, photographs, employment, and contact information.
Property and location information.
Information about your Device.
Information from a third party (relevant person) provided to us in the course of advertising a host property or our business, specifically to enable you to buy or participate in a service or products offered to or by you, such as property and location details.
Other information relevant to the customization of a document on a Site or provision of the Services.
Information you send to us through our Website, a third-party site, by email, or by posting to a forum or blog.
When you make a reservation for someone else through the Hosting Platform, we collect the personal information and travel preferences you provide. You should obtain the consent of any other individual(s) before providing us with their personal information and travel preferences.
We may receive personal information from third parties. If we do, we will protect it as described in these Terms of Use.
Certain types of personal information, such as government-issued identification numbers, religion, health, or sexuality, are considered sensitive and require additional protection under applicable laws. We take appropriate steps to limit the circumstances under which we may collect sensitive personal information. Examples of such information include:
Health-related information needed to provide appropriate travel accommodation and accessibility or facility requirements.
Government-issued identification numbers like passport or driver’s license numbers required for flights, vehicle rental, or other travel reservations.
Other information that you specify optionally, which may imply or suggest details like religion, health, or other personal data, such as dietary needs.
This information is used:
To provide information to our network of industry partners as necessary to provide you with the requested Services (including Hosts who fulfill your travel reservations made through the Hosting Platform).
For verifying your identity for security purposes.
For internal record-keeping.
For marketing our Services and products.
Information that does not identify any individual may be used in a general manner by us or third parties to provide class information, for example, relating to demographics or usage of a particular page or service.
We may log information about your access and use of our Website, including through the use of internet cookies and measurement tools, your communications with our Website, the type of browser you are using, the type of operating system you are using, and the domain name of your internet service provider. We do not presently associate such information with an identifiable person.
We (or our industry partners) may contact you through various means, including telephone, email, SMS, or mail. If you wish to update your contact details or change how we contact you, please contact us at the details provided below.
Disclosure of Personal Information
We may disclose personal information, including:
To provide information, products, and Services to our clients (including Hosts and Guests).
To verify personal information upon request from third parties.
To comply with legal and regulatory obligations, including disclosures and reporting to Commonwealth, State, and Territory government agencies.
For users under 18, to inform parents or guardians about attendance, progress, and general well-being. If you are under 18, you may use our site only with consent from a parent or guardian.
To credit reporting agencies, courts, tribunals, and regulatory authorities if clients fail to pay for Services provided by us.
To courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise, or defend our legal rights.
To relevant third parties if the matter involves third parties.
To third parties, including agents, referral partners, contractors, and sub-contractors, for the purpose of providing information, products, and services to you. This may include parties located or that store data outside of Australia. By providing us with personal information, you consent to this disclosure.
Where we disclose your personal information to third parties, we will request that the third party adheres to the Australian Privacy Principles in handling your personal information. However, if you provide information to be read, copied, downloaded, or used by others, we accept no responsibility for how the third party may use it. It is up to you to verify the privacy practices of any person who might access your information. If it is available globally, you have no control over its use.
In the event of a change of control or a sale or transfer of business assets, we reserve the right to transfer our user databases, including personal and non-personal information, to the extent permissible by law. This information may be disclosed to a potential purchaser, and we would seek to maintain confidentiality.
We do not typically disclose personal information to overseas recipients unless consent has been given or an exception under the Australian Privacy Principles applies. We will only disclose personal information to overseas recipients where reasonable steps have been taken to ensure the recipient does not breach the Australian Privacy Principles regarding your personal information. When information is disclosed to overseas recipients, they are likely to be located in the regions where we operate.
We are committed to securing the information you provide to us. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure your information from misuse, interference, loss, and unauthorized access, modification, and disclosure.
No information transmitted over the Internet can be guaranteed to be secure. We cannot ensure the security of any information you transmit to us or receive from us. Transmission and exchange of information are carried out at your own risk. Although we take measures to prevent unauthorized disclosures of information, we cannot assure you that personal information we collect will not be disclosed in a manner inconsistent with these Terms of Use.
Financial Information Relating to Your Credit Cards
When we collect credit card information through our Website for bookings made via our Hosting Platform, these Terms of Use shall apply. If you access our Services or Products through a Third-Party Hosting Platform or Third-Party website, you must verify the security of that site, as it is not controlled by us.
Financial Information About Your Direct Debit
If you agree to set up a direct debit arrangement, the information you provide to us is passed to our bank for processing in accordance with our instructions. We retain a copy of this information.
Cookies
Cookies are small text files placed on your computer's hard drive through your web browser when you visit a website. They are widely used to make websites work more efficiently and provide information to the site owners.
We may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you and track your actions and the pages you visit on our website. The cookies we use may last for a single visit to our site (deleted when you close your browser) or may remain on your computer until you delete them or they expire after a defined period.
While your browser allows you to disable cookies, we recommend enabling them to take full advantage of our website’s features. Disabling cookies will limit the functionality available to you. We use cookies for the following purposes:
To record whether you have accepted the use of cookies on our website.
To allow essential parts of our website to operate for you.
To operate our content management system.
To operate the online notification form used to contact us.
To enhance security on our contact form.
To collect information about how visitors use our site.
To store your personal information so you do not have to re-enter it on subsequent visits. This cookie lasts for 90 days.
Calling Our Help Line
When you call our help line, we collect Calling Line Identification (CLI) information to improve the efficiency and effectiveness of our support.
Sending a Message to Our Support System
When you send a message, we collect the information provided to verify your entitlement to the requested information and to deliver it. We record your request and our response to increase our business efficiency. We do not retain personally identifiable information associated with your message, such as your name or email address.
Complaints
When we receive a complaint, we record the information provided to resolve the issue. If resolving your complaint requires contacting another person, we may share some information from your complaint with them at our discretion. We do this as infrequently as possible.
We may compile statistics from complaint information to assess our service levels without identifying any individuals.
Removal of Your Information
If you wish to have personally identifiable information removed from our Website, please contact us at info@aircabin.au. To protect your information, we will take reasonable steps to verify your identity before granting access or making corrections to your information.
Data Processing Outside Australia
While our Website is hosted in Australia, some websites we use are hosted abroad. We also utilize advertising services from websites in countries outside Australia. Consequently, data obtained within Australia may be processed outside Australia, and data obtained in any other country may be processed within or outside that country.
Complaints Procedure
If you have a complaint regarding our collection or handling of your personal information, please contact us. We will initially attempt to address and resolve your complaint. If it cannot be resolved immediately, we will ask you to submit a formal complaint in writing, detailing the circumstances, how you believe your privacy has been compromised, and how you think the issue should be resolved. We will acknowledge receipt of your formal complaint and provide a timeframe for our response. We aim to resolve complaints promptly, but for complex matters requiring more time, we will inform you of the expected timeframe for our response. If you are dissatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner. For more information about privacy issues and protecting your privacy in Australia, visit the Australian Federal Privacy Commissioner’s website at http://www.privacy.gov.au/. If you have any questions regarding our privacy policy, please contact us through the contact page.